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Privacy & Data Protection

Lb18 Privacy Policy — Your Data Is Completely Safe With Us

Everything about how your personal information is collected, used, and protected at lb18 is clearly laid out here. We believe transparency is the foundation of trust.

Last Updated: 1 January 2026
We Do Not Sell Your Data
Your personal information is never sold or rented to any third party.
256-bit
SSL Encryption
None
Sale of Data
🔐 Key Security Features

How Does lb18 Protect Your Privacy?

We protect your information across six core pillars.

Industry-Standard Encryption
All your data is secured with 256-bit SSL encryption — the same standard used by major banks. This encryption cannot be broken by any hacker.
Secure Data Storage
Your data is stored in internationally certified data centers, with both physical and digital security measures in place at the server level.
Limited Access
Only authorized staff can access your data — and only when required to provide a service. All access is logged and recorded.
Your Data Is Never Sold
lb18 never sells, rents, or trades your information to third parties. Your data is used solely to serve you.
Regular Security Audits
Independent security experts regularly audit our systems. Any vulnerabilities identified are resolved immediately.
Your Controls
You can view, update, or delete your information at any time. Your data belongs to you.
Table of Contents
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1

Introduction & Scope

Who This Privacy Policy Applies To

Welcome to lb18's Privacy Policy. This document explains how personal information is collected, used, and protected when you use the lb18 platform — including the website, mobile app, and related services.

Lb18 believes your privacy is a fundamental right. That's why we are always committed to keeping your data secure to the highest standard and never using any information without your consent.

Applicability: This Privacy Policy applies to all users of lb18's services. By using lb18, you are deemed to have agreed to this policy.

This policy is written in Bangla so every user in Bangladesh can easily understand it. If any part is unclear, please reach out to our customer service team.

2

What Information Do We Collect?

What Information We Collect & Why

Lb18 only collects information that is strictly necessary — nothing more, nothing less.

Information You Provide Directly

Data Type When It Is Collected Why It's Needed
Name & Date of Birth At Registration Identity Verification & Age Confirmation
Mobile Number At Registration Sending OTPs & Notifications
Email Address At Registration Account Communications & Security
National ID Card For KYC Verification Identity Verification & Legal Compliance
Payment Information At the Time of Transaction Deposit & Withdrawal Processing

Automatically Collected Information

  • Device Information: Device model, operating system, and browser type.
  • Usage Data: Pages visited, time spent, and games played — used solely for service improvement.
  • IP address: For identity verification and fraud prevention.
  • Login time: For account security.
3

How Is Your Information Used?

What We Do With Your Information

Lb18 uses your information only for legitimate purposes. Below is a clear breakdown of exactly how your data is used.

1
Account Management Your information is used to create, manage, and secure your account — including login, password reset, and two-factor authentication.
2
Transaction Processing Payment details are used to process deposits and withdrawals. A record of every transaction is maintained.
3
Customer Support When you seek assistance, our support team reviews your account details to provide accurate help. All support conversations are stored securely.
4
Security & Fraud Prevention Your data is analysed to detect unusual transactions or suspicious activity — this is to safeguard your funds.
5
Service Improvement Data on which features are used most and where issues arise helps make lb18 better. All such data is analyzed anonymously.
6
Sending Relevant Offers You'll receive bonuses and promotions tailored to your preferences. You can opt out of these communications at any time.
4

Who Is Your Data Shared With?

When and Under What Circumstances We Share Your Information

lb18 never sells your data. However, there are specific circumstances in which information may be shared — all of which are outlined transparently below.

Payment Gateway
With payment services such as bKash, Nagad, and Rocket — solely to process transactions. These providers do not share your data with third parties either.
Legal Authorities
We may be required to disclose information under a legal order from a court or government authority. This is part of our compliance with the laws of Bangladesh.
Technology Service Providers
Server, cloud, and security service providers may access limited data — strictly to deliver technical services.
Advertisers — No
lb18 never sells or shares your information with advertisers or marketing companies.

A confidentiality agreement is signed with any third party before sharing your information with them.

5

Cookies & Tracking Technologies

How the Website Tracks Your Usage

Lb18 uses cookies to enhance your experience on our website. Cookies are small text files stored in your browser.

Cookie Type

Cookie Type Purpose Can It Be Disabled?
Essential Cookies Login sessions, security tokens No (Required)
Functional Cookies Language preferences, theme settings Yes
Analytics Cookies Page views, click data (anonymized) Yes

You can manage cookies through your browser settings. However, disabling essential cookies may cause certain features of the site to stop working.

6

How Long Is Your Data Retained?

How Long We Retain Your Information

Lb18 does not retain your data beyond what is necessary. Retention periods are determined by legal obligations and practical requirements.

  • Account Information: For as long as your account is active. Up to 5 years after closure (as required by law).
  • Transaction History: 7 years — as required by financial regulations.
  • Customer support conversations: 3 years.
  • Login Logs & IP Data: 90 days.
  • Marketing Preferences: As soon as you cancel.

Once the retention period expires, your data is permanently deleted or anonymised — it is not kept in any backup.

7

Your Rights

Your Control Over Your Data

You have full control over your personal data at lb18. Contact customer service to exercise any of the rights listed below.

Right to Access You can request access to all your data at any time.
Right to Rectification You may request corrections to any inaccurate information.
Right to Erasure You may close your account and request deletion of your data (subject to legal restrictions).
Right to Object You can object to marketing messages or specific uses of your data.
Data Portability You may request a copy of your personal data at any time.
Right to Restriction You can request that the use of certain data be restricted.
To Exercise Your Rights

To exercise any of your rights support@lb18.wsemail us. We will respond within 7–14 business days.

8

Protection of Minors

Special Policy for Users Under 18

Lb18 is strictly an 18+ platform. We do not knowingly collect any information from anyone under the age of 18.

  • Date of birth is verified at the time of registration.
  • Age verification is carried out during KYC.
  • If we discover that a minor has created an account, that account will be closed immediately and all associated data will be deleted.

If you know of a minor using lb18, please support@lb18.wsto report it.

9

Security Measures

How We Protect Your Information

Lb18 employs multiple layers of security to protect your data. Security is something we never compromise on.

Technical Security
  • 256-Bit SSL/TLS Encryption
  • Database Encryption
  • Firewall & DDoS Protection
  • Two-Factor Authentication
Administrative Safeguards
  • Staff Security Training
  • Restricted Access Policy
  • Regular Audits & Reviews
  • Incident Response Plan

In the event of a security breach, affected users will be notified within 72 hours as required by law.

10

Changes to the Privacy Policy

What Happens When This Policy Is Updated

Lb18 may update this Privacy Policy as needed. You will be notified before any significant changes take effect.

  • For major changes, you will be notified 30 days in advance via email or in-app notification.
  • For minor changes, the date at the top of this page will be updated.
  • Continued use of the site after any changes constitutes acceptance of the updated policy.
  • If you do not agree, you may request that your account be closed.

To request a copy of a previous version support@lb18.wsto get in touch.

11

Contact Us

Privacy Queries & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch. We're always ready to help.

Email
support@lb18.ws
Response within 7–14 business days
Live Chat
From within the site
24/7 Support
Related Documents

Learn more: Terms & Conditions | Responsible Gaming | FAQs

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Your Privacy Is Protected — Join with Confidence

Your data is protected with the highest level of security at lb18. Register now and enjoy a safe, seamless experience.

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